Frequently Asked Questions
Everything you need to know about furnishing your home with Leader Online.
What are your standard shipping times for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery services for an additional fee, which includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or clearance items are final sale.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor the real-time progress of your delivery.
What payment methods do you accept?
Leader Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.
Are your products covered by a warranty?
Yes, all our furniture pieces come with a standard 1-year manufacturer's warranty covering defects in materials and workmanship under normal household use.